General Terms & Conditions of Sale

1. GENERAL

All orders that are accepted and goods supplied are subject to the following express terms and conditions of Infiniti Solutions Ltd, whose registered office is at Unit 2A, Cross End, Milton Keynes, Buckinghamshire MK17 8AQ, registered in England & Wales, Company Reg No. 15766313. These terms may change without notice to you in relation to future sales.

2. DESCRIPTION & PRICES

  1. The description & prices of the goods you order will be as shown on the company website at the time you place your order. The goods are subject to availability and price changes. If the goods you have ordered are not available or has changed in price, we will inform you as soon as possible and allow you to decide if you wish to proceed or cancel the order. If you cancel and payment has been made, we will refund you in full.
  2. Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of equipment and applications before purchasing them
  3. All samples, images, drawings, descriptive matter, specifications and advertising issued by the Seller and any descriptions or illustrations contained in the Seller’s website are issued or published for the sole purpose of giving an approximate idea of the products described in them. They shall not form part of the Contract which is not a sale by sample.

3. DELIVERY & SHORTAGES

  1. Delivery charges may be applicable to the order.
  2. In the case of goods purchased by credit/debit card, those goods can only be shipped to the card holders registered statement address, unless the customer is known to Infiniti Solutions Ltd or certain proofs can be provided then goods can be shipped to an alternative address.
  3. If there is a change to the agreed delivery date, then the buyer shall have the right to cancel the order and receive a full refund of the amount paid.
  4. If the delivery has been attempted on the agreed date and the buyer is not available to take delivery of the goods, then an additional delivery charge may be applicable if the delivery is to be made again. Delivery dates and times are given in good faith but shall not amount to any contractual obligation to deliver at the times stated. Infiniti Solutions will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
  5. Upon taking delivery of the goods the customer should examine the goods and sign the delivery note. If there is a shortage details should be written on the delivery note. Furthermore, if the goods are damaged and not acceptable, please refuse delivery.

4. ORDER CANCELLATION & RETURNS

  1. All cancellations must be confirmed in writing or email (contact@infinitisolutions.co.uk) or other durable notice and clearly addressed to: Customer Services. Infiniti Solutions Ltd, Unit 2A, Cross End, Milton Keynes, Buckinghamshire MK17 8AQ. Notification by phone is not sufficient.
  2. The Buyer may cancel the order, from the date of ordering to the day before the day of despatch of the order, without any charges and the Company will refund the Buyer in full by the original method of payment.
  3. For consumers only we allow unwanted items to be returned within 14 days from date of delivery for refund or exchange, so long as they have not been used, this return will be at the discretion of Infiniti Solutions and if accepted may be subject to a diminished value charge. If all requirements are met, we will give you a refund for the cost of the product plus the delivery charge to the value of our least expensive delivery option and less any collection charges agreed and confirmed with Infiniti Solutions to arrange the return on your behalf. The Buyer must observe 4(a).
  4. The Buyer has a duty of care, under the regulations, to take care of the goods so that they may be re-sold again, by the Company. The Company will claim, from the Buyer, for the resulting loss in value for goods not kept in a reasonable condition. If all requirements are met, we will give you a refund for the cost of the product plus the delivery charge to the value of our least expensive delivery option and less any collection charges agreed and confirmed with Infiniti Solutions to arrange the return on your behalf.
  5. All packaging material should be retained until the goods are fully tested and functional. Please ensure the items are returned to Infiniti Solutions in their original packaging with all original media, memory cards, and parts that came within the original package. It is also important that the product, additional content and packaging are received in ‘New’ condition by Infiniti Solutions.
  6. It is the Buyers responsibility to return any goods to Infiniti Solutions Ltd and any goods should be delivered to: Infiniti Solutions Ltd, 2A Cross End, Milton Keynes, Buckinghamshire MK17 8AQ
  7. Proof of despatch must be retained until the Company acknowledges safe receipt
  8. Please Note – you are responsible for cost of returning unwanted/cancelled items to us and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.

The company reserves the right to reject returned items if these requirements are not met.

5. CONSEQUENTIAL LOSS

The Company’s liability will be limited to the value of the goods only and not for any consequential damages or losses howsoever caused.

6. GOVERNING LAW

Unless otherwise agreed in writing, the laws of the United Kingdom Govern this contract.