Warranty & Returns Policy

  1. The company supplies goods with the benefit of a 12 month manufacturer repair warranty for parts and labour only from the date of purchase. Warranty support may involve dealing directly with the manufacturer where possible.
  2. If the goods supplied develop a defect while under warranty or you have a complaint you should notify us in writing or e-mail at contact@infinitisolutions.co.uk. For all returns you will be given a ‘Returns Authorisation Number’ (RMA) and it would be helpful if you would mark the package with this reference number, in order for us to identify the returned item.
  3. Unwanted items cannot be returned after 14 days from date of delivery for refund or exchange, unless agreed to by Infiniti Solutions Ltd, and will be at the discretion of the company and if accepted may be subject to a diminished value charge or restocking fee. Software items will not be accepted for return unless the goods are faulty or misdescribed or the shrink-wrap or copyright seal is intact. Items returned as faulty but found to have no fault (tested by manufacturer) may incur a testing charge, the value of which will be based on the cost to the Company without profit.
  4. Proof of despatch must be retained until the Company acknowledges safe receipt
  5. All packaging material should be retained until the goods are fully tested and functional. If goods are returned, they must be returned with the original packaging and media.